Why do you like a routine?
It provides a sense of comfort and keeps you moving forward. But while working in a routine you come across numerous issues, and you look forward to finding a solution. You try to fix those issues in multiple ways. One of the solutions could be planning to start with a new technique and second could be adopting some technology. After deciding on one, you shift towards a more digitally transformative approach, but your employees rarely find the change in positive direction. And it happens because, employees like routine, they are less skilled and are not really aware of your purpose.
The same principle holds true for companies adopting WebRTC.
Simply put, if you wish to build services that use WebRTC, you should be aware of the actual reasons for adoption and the challenges you’ll come across. Find how -
Understand your employee’s needs, just don’t opt technology
If employees work in closed circles, completing their routine jobs and also find results delivered will not understand how new technology can bring development. Before starting with WebRTC, you should be able to make them understand how the technology will help to support company’s overall consumer interactions. If employees understand the vision and importance of WebRTC technology in business and their routine work, they will comprehend faster and support the need to adopt in good faith.
Many times leaders fail to deliver the right information, leaving the personnel feeling disinterested and aloof. If employees fight against adoption, management will face long and uphill battle to meet their goals.
Focus on knowledge and growth
We advise you to create a culture of change in your organization. If you try to bring sudden change, you will not succeed. Instead, you should continually encourage employees to find a level of comfort in the unexpected and embrace change as part of the routine. Let the personnel understand a potential of the real time communication. Acknowledge how the technology will save their time, drive innovation and add to the bottom line.
Learn & encourage WebRTC education. You can’t find the right support until your IT team knows the motive of technology adoption and your company goals. Before attempting to bring users onboard, preferable is to have a guarantee about technology. But few employees don’t have a knack for technology. They may require additional training to gain a level of comfort for technology.
Think ahead. New technology can make work fun and intuitive, or disjointed and difficult. Therefore, you need to make sure if WebRTC is the real solution. Great user experience and enhanced communication will encourage business growth and employee development. But distorted results may lead you to a risk.
You too like routine as your employees do. I’m sure you will agree to this. When transforming your approach to WebRTC adoption, you should be able to convince the personnel and deliver the change in positive direction. It is must to know the business case first and to have a secure growth in future.
After understanding the business case, knowing the business challenges and educating the personnel, you should research for the competition in WebRTC. Read our next blog Define A Criteria For The WebRTC Service Provider, and get the tips to select an appropriate vendor.
Published On: Sep 5, 2017